Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Return and Refund Policy – OneCompareInsure

Effective Date: April 24, 2025
Last Updated: April 24, 2025

At OneCompareInsure, we are committed to delivering premium men’s fashion along with a worry-free shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy is here to assist you with a simple, clear, and fair process.

Please take a moment to read our policy before requesting a return or refund.

1. Eligibility for Returns

You can request a return if your item meets the following conditions:

It is returned within 14 days from the delivery date.
The item is unworn, unwashed, and in its original condition.
All original tags, packaging, and accessories are intact.
The product is not on the final sale list or marked non-returnable on the product page.

Items that do not meet these conditions will not be accepted and will be returned to the sender.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

Undergarments
Socks and swimwear
Items on clearance or marked as “Final Sale”
Customized or personalized products
Gift cards or promotional items

3. How to Request a Return or Refund

To start a return or refund request, please email returns@onecompareinsure.com with the following details:

Order Number
Name and Email used during checkout
Item(s) you wish to return
Reason for return (optional but helpful)
Clear photos if the item is defective or incorrect

We will review your request and respond within 1–2 business days with further instructions.

4. Return Shipping Costs

Domestic Returns (within the U.S.):
A prepaid shipping label may be provided depending on the return reason. If the return is due to a change of mind, the return shipping fee may be deducted from your refund.
International Returns:
Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method.

5. Damaged, Defective, or Incorrect Items

If you received the wrong item or a damaged product:

Notify us within 48 hours of receiving the order.
Attach clear images showing the issue.
We’ll arrange a free replacement or full refund, including shipping.

6. Refund Processing

Once your return is received and inspected:

You will receive a confirmation email regarding your refund status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Note: Shipping charges are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank or card account again.
Contact your bank or card provider; it may take additional time for processing.
If you’ve done the above and still need help, email us at support@onecompareinsure.com.

8. Exchanges

Need a different size or color? We’re happy to assist if stock is available.
Contact us at returns@onecompareinsure.com and we’ll help you with the exchange process.

9. Our Promise

We stand by the quality of our products and the satisfaction of our customers. Every return and refund request is handled with care, fairness, and prompt attention.

For any questions, concerns, or special requests, reach out to us at:

📧 Email: support@onecompareinsure.com
📞 Phone: +1 (800) 555-INSURE
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)